購物條款

1. 一般規定

1.1. 釋義:

  1.1.1. 「優惠券」指賣方發行並可於本電子商務服務有效使用的任何優惠券。

  1.1.2. 「顧客」指顧客、及(如上下文適用時)指使用顧客的登入賬戶使用本電子商務服務的人士。

  1.1.3. 「登入賬戶」指在顧客的憑據下,顧客進入本電子商務服務的登入識別及密碼。

  1.1.4. 「訂單」指顧客透過本電子商務服務提交的購買商品的要約。

  1.1.5. 「價格」指顧客須就商品支付的價格。

  1.1.6. 「私隱政策」指賣方刊載於此電子商務服務上,就處理從本電子商務服務收集所得的個人資料所採納的適用私隱政策。

  1.1.7. 「商品」指賣方在本電子商務服務提供銷售的任何及所有商品。

  1.1.8. 「賣方」指在本電子商務服務銷售商品的任何一方。

  1.1.9. 「交易」指賣方和顧客分別通過本電子商務服務與訂單相關的商品買賣。

 1.2. 所有由賣方透過本電子商務服務銷售的商品均受本使用條款及條件的限制。顧客在本電子商務服務 提交訂單進行處理,即代表顧客確認已閲讀、明白並同意在顧客提交訂單時具有效力的使用條款及條件。 

 1.3. 本使用條款及條件包含私隱政策,如與任何其他文件(包括宣稱具有合約效力的任何本公司政策文件)有任何歧義,概以本使用條款及條件為準,除非其他文件明確註明該文件之條款優先於本使用條款及條件。 

 1.4. 顧客同意:(i) 提供完整和最新的資料,以辦理本電子商務服務的登記手續;並(ii) 其只有權在任何時間持有本電子商務服務的一項登記。就有關以信用卡付款的登記而言,顧客須向本公司提供準確及完整的信用卡資料,並向本公司及賣方聲明及保證任何已於電子商務服務上登記的信用卡已獲授權並為合法。使用本電子商務服務時,顧客亦必須遵循以下條件:

  1.4.1. 每位顧客只可在每項服務登記中註冊一個手機號碼及一部裝置;本公司明確禁止同一顧客使用多個手機號碼及/或裝置;及

 1.4.2. 任何顧客如意圖重複或多次使用每位顧客可享有的一次性優惠券或其他利益,均視為非法使用該優惠券或利益,並會導致相關優惠券或利益失效,及/或終止該顧客的服務登記。

本公司和賣方保留向顧客收回任何不合法使用的優惠券或其他利益的價值之權利。

 1.5. 本公司擁有絕對酌情權,可基於任何理由拒絕任何人士登記成爲顧客,並可終止任何顧客的登記。 

 1.6. 顧客同意就每一項使用其登入賬戶所進行的訂購付款。顧客須負責更新其登記資料,包括透過本電子商務服務記錄的信用卡資料。其記錄如有任何變更或其信用卡如發生任何損失、盜竊或未經授權使用,顧客須自行負責向其銀行作出通知。

 1.7. 所有訂單須經賣方全權酌情接納方為有效,賣方接納的每項訂單(被接納的訂單被稱為「買方合約」)構成一份獨立的合約。您確認,除非您收到賣方表示接納您的訂單的通知,否則賣方不會成為賣方與您之間作出與產品出售或其他交易有關的任何具有法律約束力協議或承諾的訂約方,因而賣方毋須就由此招致的任何損失承擔責任。賣方保留全權酌情拒絕受理或接納來自平台或透過平台收到的任何訂單的權利。

 1.8. 賣方須作出合理的努力以滿足顧客透過本電子商務服務提出的訂購,但倘若賣方基於任何理由(包括但不限於供應短缺、供應變化、未能就顧客地區安排送貨服務、或賣方對某商品收取了不正確的價格標示價格出錯)拒絕或未能滿足任何訂購,賣方無須向任何人士承擔責任。

 1.9.  儘管有上文第1.8條的規定,賣方保留權利可按其絕對酌情決定,認為顧客的信用不可信賴或出於任何理由拒絕任何訂單。

 1.10.  本公司及賣方對顧客的密碼管理概不負責,顧客須自行確保對其密碼作出嚴格保密,以防止任何未經授權的使用其登入帳戶。本公司須合理地防止任何未經授權人士進入本電子商務服務。然而,對於任何第三方在未經授權的情況下使用顧客的登入賬戶進入本電子商務服務而造成的任何損失或損害,本公司及賣方概不承擔任何責任。

  1.11. 就任何一項交易而言,標準送貨服務乃指由本公司或賣方備妥買方合約內的商品,由賣方或本公司(或其代理人)把商品送抵賣方指定地點的服務。其他限制和規定將適用於賣方或本公司(或其代理人)代表賣方提供的任何送遞服務,這可能包括限制每張訂單的產品數量和/或產品重量。

 1.12.  在本電子商務服務上展示的商品及價格僅供參考,以下達相關訂單時的調整或修改為準。

 1.13.  在本電子商務服務上展示的價格並不包括送貨費用、服務費及一切額外包裝收費。有關送貨或額外包裝費用的詳情,請參閲第4.12條。

 1.14.  客戶可在訂單產品包裝、分配給提貨員或賣方確認交付之前的任何時間取消訂單。如果訂購的產品是特殊項目,要求賣方預購或預購特殊項目,則客戶將無法在確認付款後取消該訂單。如本電子商務服務中的產品說明所述,特殊項目的其他特殊條款和條件可能適用–此類特殊條款可能包括最少提前下單期,最少下單量,特定送貨日期、特殊運費等。

 2. 價格 

 2.1.  賣方會合理確保在本電子商務服務展示的商品詳情(包括上架價格、大小規格等)均為最新的資料,但賣方保留權利可對商品的上架價格及其他詳情作出更改而不作事先通知。

2.2.  本電子商務服務提供的上架價格僅適用於本電子商務服務線上購物。商品的價格每日或有波動,在本電子商務服務上提供的價格僅供參考。當顧客提交訂單時,結帳頁面上顯示的商品價格可能會根據第2.3條和第2.4條的規定進行調整。賣方對相關商品收取的價格為送貨時本電子商務服務最終帳單中所顯示的價格。

2.3.  並非所有商品的大小規格均與本電子商務服務上提供的描述完全一致。賣方保留以最接近的價格提供最接近的商品大小規格的權利,惟不得重大地有別於顧客訂購的商品。

2.4.  倘若由於以下原因而對相關訂單作出修改,則在提交訂單時,本電子商務服務結帳頁面上所顯示的賬單與交貨時本電子商務服務上所顯示的最終賬單之間可能會有差異:由於商品缺貨、替換商品和無法獲得會影響產品價格的特別優惠(例如,倘若該優惠為購買多個同類型商品的折扣,但顧客無法購買構成該折扣的必要數量的同類型商品)。就更改該等相關訂單而言,本公司及賣方保留在本電子商務服務中調整賬單的權利,且此調整將在交貨時於本電子商務服務顯示的最終賬單上標記。

2.5.  所有賣方已經接納的訂單內容均不能修改或取消。

 3. 付款方式

3.1.  本電子商務服務現時僅支援 Apple Pay, Google Pay for Android, Visa 和MasterCard信用卡線上付款。請在訂單遞交後15分鐘內完成支付,否則訂單會自動取消。

3.2.  本公司使用第三方付款服務以處理本電子商務服務的網上交易。當顧客下訂單時,顧客須同意及接受該第三方付款服務的相關服務條款及條件,以便處理訂單。顧客的信用卡資料將會被本公司(代表賣方)及/或付款服務供應商收集、處理及保留,以處理交易及/或回覆有關交易的任何查詢。顧客同意與透過顧客的登入帳戶進入本電子商務服務的任何其他人共同及各別承擔於第三方付款服務供應商處理信用卡交易的過程中,顧客所招致、所產生或與之相關的任何損失。本公司及賣方於任何情況下均毋須承擔任何有關此類信用卡交易的全部或部分損失。

 3.3.  本公司可在任何時間更改可於本電子商務服務結算交易的方式,有關變更可透過電郵、短訊或本電子商務服務通知顧客。

 3.4.  如顧客使用信用卡付款,本公司會要求發卡機構獲得授權,並在此過程中預扣訂單的全額款項。在賣方準備發貨時,顧客將無法使用已獲授權的款項。

 3.5.  如顧客在扣款前便已退貨或扣款前所訂購的產品缺貨,任何對你信用卡的授權因應不同的發卡機構而異。有關的具體時間安排,請聯絡有關金融機構。

 3.6.  本電子商務服務為加強網上交易的安全性,故要求顧客每次於本電子商務服務透過信用卡進行網上交易時,通過一次性密碼網上交易認證程序以驗證持卡人的身份。為此,發卡機構會向顧客以短訊形式提供一次性密碼以通過網上交易認證程序。請確保顧客已啓動本電子商務服務中一次性密碼網上交易認證程序的功能。

4. 送貨政策 

 4.1.  視乎所訂購的產品而定,賣方將安排將產品遞送予顧客。賣方或代表賣方的本公司(或其代理人)(如適用)須盡合理努力,按照登記表格列明或最近記錄的顧客送貨地址送遞已下訂單的商品,但對由於在其合理控制範圍以外原因導致的任何延誤、更改送貨時間或無法送貨,賣方概不承擔任何責任。

 4.2.  在顧客為商品下訂單並結算交易付款後,賣方會按照顧客於本電子商務服務內的購物車送遞該商品。顧客在提交訂單時須將所有想購買的商品(包括贈品及換購商品)放到購物車內。未於提交訂單時放置購物車內的物品將不會送貨。 

 4.3.  個別國家或地區的公眾假期、以及極端天氣出現時、或賣方或作為送貨代理人而代表賣方的本公司判斷為進行送貨並不安全的天氣情況下,將不會提供送貨服務。 

 4.4.  在下達訂單後,顧客的送貨地址如有任何更改,顧客須立即通過本電子商務服務通知賣方。

 4.5. 顧客須於下訂單時指定的時段內收取該訂單的所有商品,否則(除非有關商品缺貨):

  4.5.1.   本公司將根據第2條的規定,按照所訂購的商品各自的價格向顧客收取費用。倘若賣方根據第2.3條對價格進行了任何調整,或者根據第2.4條及第2.5條對訂單進行了更改,則訂單總價中的差額將於送貨前透過信用卡退還給顧客;及

4.5.2.     賣方保留取消訂單的權利。

 4.6.  本公司(或其代理人)只會將送貨商品送至登記表格指定的送貨地址的入口,沒有義務或責任將商品送往顧客指定的其他地方。收取送貨商品時,顧客必須與交貨員確認收到商品(除顧客已向賣方作出特別指示,可將商品置於門外(顧客需就該等送貨自承風險)的情況外)。倘若並無人士在場,賣方(或其代理人)會撤回送貨並另行嘗試。在此等情況下,賣方及/或代表賣方的本公司保留絕對酌情權,可向顧客收取額外的送貨費用。 

4.7. 為保障顧客的權益,顧客應收到商品時當場核對送貨商品,核對後再簽收。商品送達時顧客可以拆開外包裝驗收,但在未確認收貨前,顧客不可拆開商品本身的內包裝,若內包裝被拆開,賣方及代表賣方送貨的本公司(或其代理人)將不再為前述商品問題負責。

 4.8. 賣方保留權利,可按其絕對酌情決定,拒絕向任何顧客送遞商品。

5. 擁有權 

 5.1.  商品的所有風險在送貨時轉移予顧客,惟代表賣方的本公司保留有關商品的擁有權直至已收到所有相關貨款。

 5.2.  由本公司之外之第三方出售的商品乃由該等商戶(如出現在電子商務服務的該等產品的說明所示)作為賣方向顧客出售。 

6. 退貨/退款

6.1.  在本電子商務服務展示的商品的影像可能會與商品或商品説明並不完全一致,只供參考。顧客無權基於商品與其在本電子商務服務上影像並非完全一致而要求退回商品。

6.2.  本公司(作為本電子商務服務的營運者)或賣方(作為商品的發售人)對於在本電子商務服務展示商品所提供的任何意見或資料概不承擔任何義務或責任;對於任何該等資料的任何不準確或失實陳述亦不負任何責任。

6.3.  賣方,及/或代表賣方作為送貨代理人的本公司(如適用)會盡合理努力,以確保會正確滿足有關訂單,如出現任何誤差,將按下列方式處理,惟顧客須於送貨或取貨後三日內以電郵通知。

 6.3.1.  倘若賣方絕對酌情決定任何商品在送貨時有損壞情況、銷售期限已過、送貨時遺漏或送遞的商品錯誤,賣方會向客戶退回該商品的價格或替換該商品。顧客必須在收取送貨商品後24小時內以電郵通知賣方相關問題,以供賣方斟酌。

 6.3.2.  倘若任何並非包括在訂單內的商品錯誤送遞予顧客,賣方保留權利收回錯誤送遞的商品。

 6.3.3.  倘若顧客被收取並無包括在送貨商品內的商品價格,賣方或代表賣方的本公司會向顧客退回(扣除所有適用折扣後)實際收取的該商品的價格。

 6.3.4.  倘若顧客就任何商品被多收價格,賣方,或代表賣方的本公司會將差額退回予顧客,或者向顧客提供等值或更高價值的優惠券,由賣方或代表賣方的本公司酌情決定。

 6.4.  賣方就任何送貨商品須承擔的責任僅限於上文所述的退款或更換商品,但不包括任何其他補償。 

 6.5.  退款將退回至顧客於登記表中提供的信用卡帳戶中 (賣方或代表賣方的本公司持有該選擇權)。本公司及賣方不會恢復或退款已用於退款訂單中的促銷代碼、優惠碼或優惠券。賣方及代表賣方的本公司將無義務透過使用促銷代碼,優惠碼或優惠券退還根據相關訂單從應付款項中扣除的任何金額。

6.6.  如有任何對第7條所述的顧客補救措施的爭議,代表賣方的本公司將保留最終決定權。

7. 於訂單使用優惠券、禮券及促銷

7.1.  優惠券或設最低消費額(扣除任何優惠券及其他折扣),或不適用於購買部分產品或服務,顧客使用優惠券前必須閱讀使用條款及條件。

 7.2.  優惠券不可兌換為現金,任何優惠券中未使用的金額均不予更改或退款。每張優惠券只能用於一次交易。

7.3.  顧客只需於結賬時,於「優惠券」部分選擇相關優惠券,即可享用任何優惠券。

7.4.  優惠券不適用於以傳真或電話下單之訂單。

7.5.  顧客使用任何優惠券進行交易後如申請取消訂單或退貨或退款,賣方將不會恢復已使用於該訂單的優惠券。請見第6.5條的規定。

7.6.  優惠券可能會過期或失效。賣方沒有義務補發、恢復、延長有效期或對已過期或失效的任何優惠券的價值進行退款。詳情請參閱相關優惠券的條款及條件。

7.7.  如有任何關於在本電子商務服務上使用優惠券的爭議或任何促銷的適用的爭議,代表賣方的本公司將保留最終決定權。

7.8.  顧客可以透過單擊屏幕上顯示的可領取優惠券從優惠券中心領取優惠券。顧客領取的優惠券將分配到該顧客的電子商務服務帳戶。

7.9.  顧客可領取的每種優惠券的數量可能會受到限制,並且將以先到先得的方式提供給顧客。一旦所有可領取的優惠券後已被顧客領取後,優惠券將從優惠券中心中刪除。

8. 包裝處理費

 8.1. 顧客可以要求賣方為貨品提供額外包裝,包括但不限於氣泡紙、紙箱、發泡膠板等,以增保護,賣方保留收取額外費用之權利,而該等費用或不定期更新。

9. 不可抗力 

9.1. 倘若由於任何「不可抗力」的原因(包括但不僅限於火災、傷亡、意外、天災、自然災害、暴亂、民眾騷亂、封鎖或禁運、大流行病或流行病或任何性質疾病的廣泛傳播、任何國家或地區的政府或其任何機關或監管機構的法律、命令、宣告、規例、要求或規定、罷工、勞資爭議、勞工短缺或技術工人短缺、商品或原材料短缺或缺乏供應、運輸延誤或任何其他在賣方或本公司(如適用)合理控制範圍以外的理由(不論是否與前述理由相似)),導致本公司或賣方不能履行其在本電子商務服務下的責任,本公司及賣方(如適用)在該等妨礙的範圍內無須就此承擔責任。

10. 使用條款及條件的變更 

 10.1. 本公司保留權利,可按其絕對酌情決定,對本使用條款及條件作出修訂,無需事先向顧客作出通知。顧客應在提交任何訂單前審閲本使用條款及條件。顧客提交訂單,即代表顧客已接納當時適用的使用條款及條件。

11. 語言

 15.1. 倘若本使用條款及條件的中文及英文版本有任何歧義,概以英文版本為準。

12. 第三者權利

 12.1. 縱使有香港《合約(第三者權利)條例》(第623章)及/或其他司法管轄區之類同法例,本使用條款及條件為本公司、賣方及相關顧客利益而立,並不創造或賦予第三方任何利益。《合約(第三者權利)條例》及/或其他司法管轄區之類同法例下,授予第三方行使本使用條款及條件的條文之適用性在此明確豁除,而本條款及條件的任何條文並非亦不擬由本公司、賣方或顧客以外的任何人士強制執行。締約各方根據本使用條款及條件或本使用條款及條件的條文行使其終止、撤銷、同意修改、放棄、變更或和解的權力,並不需任何第三方同意。

13. 可分割性

 13.1. 若本條款及條件的任何條文被任何具管轄權的司法管轄區的任何法院或仲裁庭認定為無效、不合法或不可強制執行,則會被分割,其餘條款將繼續具有十足效力,猶如該等條款在並無該無效、不合法或不可強制執行條款的情況下訂立。本條款的每條及每款須被視為分開及獨立的條文,任何條款不可強制執行概不損害任何其他條款的可強制執行性。

14. 適用法律

 14.1. 本使用條款及條件受日本的法律管轄,顧客、本公司及賣方同意接受日本法院的司法管轄權。

1.       General 

1.1.     In these Terms and Conditions the following definitions shall apply: 

1.1.1.  “Coupon” shall mean any coupons issued by the Seller and valid for use on this E-Comm Service. 

1.1.2.  “Customer” shall mean you and, where the context requires, all other persons who access this E-Comm Service under your Login. 

1.1.3.  “Login” shall mean a Customer’s login identification and password used to access to this E-Comm Service under that Customer’s credentials.

1.1.4.  “Order” shall mean the submission of an offer to purchase Products by a Customer made via this E-Comm Service.

1.1.5.  “Price” shall mean the price of the relevant Product payable by the Customer.

1.1.6.  “Privacy Policy” shall mean THE COMPANY’s applicable privacy policy regarding personal data collected in connection with this E-Comm Service as found on this E-Comm Service.

1.1.7.   “Product” or “Products” shall mean any and all the products for sale by Sellers on this E-Comm Service.

1.1.8.  “Seller” shall mean the party selling Products on this E-Comm Service; 

1.1.9.   “Transaction” shall mean the sale and purchase of Products by a Seller and Customer, respectively, through this E-Comm Service in connection with an Order. 

1.2.    All Products sold by the Sellers through this E-Comm Service are subject to these Terms and Conditions. By submitting your Order for processing on this E-Comm Service, you confirm that you have read, understood and agreed to the Terms and Conditions in effect at the time your Order is submitted for processing.

1.3.    These Terms and Conditions incorporate the Privacy Policy and these documents shall prevail over any other document including any of the THE COMPANY store policies purporting to have a contractual effect unless such document expressly states that it prevails over these Terms and Conditions.

1.4.    The Customer agrees: (i) to provide complete and updated information for registration on this E-Comm Service; and (ii) that he/she is only entitled to hold one registration on this E-Comm Service at any time. For credit card payment registration, the Customer shall provide THE COMPANY with accurate and complete credit card information, and represents and warrants to THE COMPANY and the Sellers that the Customer’s use of any credit card registered with this E-Comm Service is authorized and lawful. The Customer must also comply with the following conditions when using this E-Comm Service:

1.4.1.   each Customer must only have one registered mobile number and device per registration; use of multiple mobile numbers and/or devices by the same Customer is specifically prohibited; and

1.4.2.  any Customer seeking repeated or multiple use of Coupons or other benefits that are made available to Customers on a one-off basis per Customer, will result in any such illegitimate use of such Coupons or benefits being made void and/or the Customer’s registration being terminated.

THE COMPANY and the Sellers reserve their rights to recover from the Customer the value of any illegitimately used Coupons or benefits.

1.5.    THE COMPANY has absolute discretion to refuse the registration of any person as a Customer and to terminate the registration of any Customer for any reason whatsoever.

1.6.    The Customer agrees to pay for every Order made using his/her Login. The Customer shall be responsible for updating his/her registration information including his/her credit card particulars recorded through this E-Comm Service. The Customer shall be responsible for notifying his/her bank of any changes to his/her records, or loss, theft or unauthorized use of his/her credit card.

1.7.    All Orders shall be subject to the Sellers’ acceptance in their sole discretion and each Order accepted by a Seller (such accepted Order to be referred to as a “Buyer Contract”) shall constitute a separate contract. You acknowledge that unless you receive a notice from the Seller accepting your Order, the Seller shall not be party to any legally binding agreements or promises made between the Seller and you for the sale or other dealings with the Product(s) and accordingly the Seller shall not be liable for any losses which may be incurred as a result. The Seller reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion. 

1.8.    The Seller shall make reasonable efforts to fulfill Orders placed by Customers through this E-Comm Service, but shall not be liable to any person if the Seller declines or becomes unable to fulfill an order for whatever reason, including but not limited to supply shortage, changes in supply, unavailability of delivery service due to the Customer’s location, or if an incorrect Price was charged for a Product.

1.9.    Notwithstanding the provisions of clause 1.8, the Seller reserve the right to decline any Order if the Seller, in their absolute discretion, considers the credit of the Customer unreliable, or for any other reasons.

1.10.   Neither THE COMPANY nor the Seller shall be responsible for the Customer’s management of his/her password. The Customer shall ensure that his/her password is kept strictly confidential to prevent unauthorized use of his/her Login. THE COMPANY shall use reasonable efforts to prevent any unauthorized access to this E-Comm Service. However, THE COMPANY and the Sellers shall not be liable for any loss or damages whatsoever if any third party gains unauthorized access to this E-Comm Service using the Customer’s Login.

1.11.    In each Transaction, for standard delivery services mean THE COMPANY and the Seller well prepared the Products in the Buyer Contract, and they are delivered to the Buyer’s assigned destination by the Seller or THE COMPANY (or its agents) on behalf of the Seller. Other limitations and restrictions will apply for any other delivery service offered by Seller or THE COMPANY (or its agents) on behalf of the Seller, which may include limiting the number of Products and/or the weight of the Products, per Order. 

1.12.   Products and Prices displayed on this E-Comm Service are for reference only and are subject to adjustment or modification at the time the relevant Order is placed. 

1.13.   Prices do not include delivery charges, service charges or plastic bag charges. Please see clause 4.12 for details on delivery charges. 

1.14.   The range of Products available for purchase differs depending on the district selected for delivery. Switching districts will reset the range of Products available for purchase. 

1.15.   A Customer may cancel an Order at any time prior to the Products ordered being packed, assigned to a picker or confirmed for delivery by the Seller. If the Product being ordered is a special item (“Special Item”) requiring the Seller to pre-order or pre-purchase the Special Item (e.g. pre-purchased or pre-paid Products for festive occasions, such as: moon cakes for the Mid-Autumn Festival; Christmas and New Year hampers; advance orders for real Christmas trees) for the Customer (as notified to the Customer in this E-Comm Service for that Special Item), then Customer will not be able to cancel such Order upon payment confirmation. Other special terms and conditions for Special Items may apply as noted in the Product descriptions in this E-Comm Service – such special terms may include minimum pre-order periods, minimum orders, specific delivery dates, special delivery charges, etc. 

2.       Price 

2.1.    The Seller will make reasonable efforts to ensure that details of Products (including listed Price, size etc.) displayed on this E-Comm Service are up-to-date, however the Seller reserves the right to vary the listed Price and other details of the Products without prior notice. 

2.2.    The listed Prices advertised on this E-Comm Service apply to online shopping only. Prices for some Products may differ from those charged at Sellers’ physical stores, if applicable. The Price of certain Products, in particular fresh produce, is subject to daily fluctuation and is offered for guidance only.  The Price of a Product shown on the checkout page when the Customer submits an Order is subject to adjustment pursuant to clauses 2.3 and 2.4. The Price charged by the Seller for the relevant Product shall be the Price set out in the final bill shown in this E-Comm Service at the time of delivery. 

2.3.    Not all Product sizes will correspond exactly to the description offered in this E-Comm Service. The Seller reserves the right to provide the nearest Product size at the nearest Price provided it is not materially different that that ordered by the Customer. 

2.4.    There may be discrepancies between the bill shown on the checkout page in this E-Comm Service when the Order is submitted, and the final bill shown in this E-Comm Service at the time of delivery, if there are variations to the relevant Order due to out-of-stock products, substitutions and the unavailability of special offers affecting the Price of Products (for example, if discounts on purchases of more than one Product of the same type is not available due to the requisite number of Products being unavailable for purchase), THE COMPANY and the Seller reserve the right to adjust the bill in this E-Comm Service for such variations in the relevant Order, and such adjustments will be marked on the final bill shown in this E-Comm Service at the time of delivery.

2.5.    No cancellation or amendment to the Order which the Seller has accepted.

3.       Payment Methods 

3.1.     This E-Comm Service currently supports Apple Pay, Google Pay for Android, Visa and Mastercard online credit card payments only. Please complete payment within 15 minutes after the Order is submitted. Otherwise, the Order will be automatically cancelled.

3.2.     Third party payment services are used by THE COMPANY to process Transactions. When placing an Order, the Customer will need to agree to and accept the relevant terms and conditions of such third party payment services in order for the Order to be processed. Credit card details will be collected, processed and retained by THE COMPANY (on behalf of the Seller) and/or the payment service providers to process the Transactions and/or respond to any queries in relation to the Transactions. The Customer agrees to bear (on a joint and several basis with any other person who accesses this E-Comm Service using the Customer’s Login) any loss caused by Customer during the course of, or arising out of or in relation to, any credit card transaction processed by third party payment service providers.  THE COMPANY and the Sellers shall not be liable for any loss, in part or in full, under any circumstances in connection with such credit card transactions. 

3.3.     THE COMPANY may change the payment methods available for settling Transactions on this E-Comm Service at any time. Customers will be notified of any such changes through email, text messages or this E-Comm Service. 

3.4.     If the Customer wishes to pay with a credit card, THE COMPANY will request authorization from the relevant card issuer to hold the full purchase amount of the Order. The authorized amount held will not be available for use by the Customer while the Order is being prepared.

3.5.     If the Customer cancels the order or the ordered items are out of stock before it has been billed, any authorizations placed on Customer’s credit card account depending on the credit card issuer. Please contact the related financial institution for the specific timeframes. 

3.6.     In order to strengthen the security of Transactions made using this E-Comm Service, Customers are required to verify their identity through the use of one-time passwords for each Transaction. Credit card issuers will provide the one-time password via SMS to proceed with authentication. Please ensure you have enabled the one-time password authentication function in this E-Comm Service. 

4.       Delivery 

4.1.     The Sellers will arrange for delivery of the Products to the Customer, depending on the Products being ordered. The Sellers or by THE COMPANY (or its agents) on behalf of the Sellers, as applicable, shall use reasonable efforts to deliver Products for which an Order has been placed to the delivery address specified on the registration form or the delivery address last on record of the Customer, but shall not be liable for any delays, changes of delivery time or non-delivery for causes beyond its reasonable control. 

4.2.     The Sellers, shall deliver Products in the Customer’s shopping cart in this E-Comm Service after the Customer places an Order for such Products and settles payment for the Transaction. The Customer shall include all Products he/she wishes to purchase (including free gifts and redemption items) in the shopping cart when submitting the Order. The Customer shall not be entitled to delivery of any items not included in the shopping cart when submitting the Order. 

4.3.     No delivery services will be available on public holidays, extreme weather conditions, or when delivery is considered by the Seller, or by THE COMPANY as the delivery agent on behalf of the Seller, to be unsafe due to other weather conditions. 

4.4.     It is the responsibility of the Customer to immediately notify the Seller of any change to his/her delivery address after placing an Order, via this E-Comm Service. 

4.5.     The Customer shall take delivery of all Products delivered pursuant to an Order within the designated time slots requested by the Customer (other than Products that are out of stock), otherwise: 

4.5.1.  THE COMPANY, on behalf of the Seller, will charge payment for the Products ordered according to their respective Prices in accordance with clause 2.  If any adjustments to the Prices are made in accordance with clause 2.3, or variations are made to the Order pursuant to clauses 2.4 and 2.5, the difference in the total Price for the Order shall be paid by, or refunded to, the Customer (by credit card) before delivery of the Products; and 

4.5.2.  The Seller reserves the right to cancel the Order.

4.6.     All deliveries shall be only made to the entrance of the delivery address specified on the registration form. The Seller has no obligation to make deliveries to any specific location at the delivery address. When receiving deliveries, the Customer shall confirm receipt of the Products with delivery personnel (unless the Customer has specifically instructed the Seller to leave the Products outside the door; such deliveries shall be at Customer’s own risk). The Customer shall ensure that a person aged 16 or above who is authorized to receive the ordered Product(s) is present at the specified time for delivery at the Customer’s address to receive the order Product(s). If no such person is present, the delivery shall be withdrawn and attempted at another agreed time slot. In such circumstances, the Seller and/or THE COMPANY, on behalf of the Seller, reserves the right to charge the Customer an extra delivery fee at the absolute discretion of the Seller. 

4.7.     If the delivery includes alcoholic drinks, tobacco products or any other Product which the Seller is prohibited from selling to a minor, a person aged 18 or above (with identification) must be present to take delivery of the alcoholic drinks, tobacco products or such other Products. If no person aged 18 or above is present, delivery shall be withdrawn and attempted at another agreed time slot. In such circumstances, the Seller and/or THE COMPANY, on behalf of the Seller, reserves the right to charge the Customer an extra delivery fee at the absolute discretion of the Seller. 

4.8.   In the interest of protecting your Customer rights, you should check the Products delivered before confirming receipt. When the delivery arrives, the Customer may remove the external package to check the Products, however internal package of items should remain unopened until after the Customer has confirmed receipt. Otherwise, neither the Seller, nor THE COMPANY (or its agents), making the delivery on behalf of the Seller, is liable for issues in connection with such Products. 

4.9.   The Sellers reserve the right to decline to deliver Products to any Customer in their absolute discretion. 

5.       Title 

5.1.    All risks in the Products shall pass to the Customer upon delivery, however the Seller shall retain the title in the Products until full payment has been received by THE COMPANY on behalf of the Seller. 

5.2.    Products sold by third party merchants other than THE COMPANY, are sold by those merchants (as identified in the descriptions for those Products as appearing on the E-Comm Service) as the Seller to the Customer. 

6.       Returns of Products/Refunds 

6.1.    Images of Products on this E-Comm Service may not correspond exactly to the Product or Product descriptions and are for reference only. The Customer shall not be entitled to return a Product on the basis that it does not correspond exactly to its image on this E-Comm Service. 

6.2.    Neither THE COMPANY, as the operator of this E-Comm Service, nor the Seller, as the offeror of the Product(s), assume any obligation or liability for any advice or information provided with Products as displayed on this E-Comm Service and shall not be responsible for any inaccuracy or misstatement of any such information.

6.3.    The Seller, and/or THE COMPANY, acting as the delivery agent on behalf of the Seller, as applicable, shall use reasonable efforts to ensure that Orders are correctly fulfilled and shall deal with any discrepancies in the following manner, provided they are reported within three days of delivery via e-mail.

6.3.1.  If the Seller determines in its absolute discretion that any Product was delivered in a damaged condition, past its sell by date, or omitted in the package prepared for delivery, or if the wrong Product was delivered, the Seller shall either refund to the Customer the Price of that Product or replace the Product. Customers must notify the Seller within 24 hours of receipt of the relevant Order in connection with such issues for the Seller’s consideration. 

6.3.2.  If any Product which was not part of the Customer’s Order is delivered to the Customer by mistake, the Seller reserves the right to collect the wrongly delivered Product. 

6.3.3.  If the Customer was charged for a Product which has not been delivered, the Seller, or THE COMPANY on behalf of the Seller, shall refund to the Customer the Price of that Product as actually charged to the Customer after all applicable discounts. 

6.3.4.  If the Customer is charged more than the applicable Price in connection with any Product, the Seller, or THE COMPANY on behalf of the Seller, shall refund the difference to the Customer or provide the Customer with a Coupon of equal or higher value, as determined by the Seller, or THE COMPANY on behalf of the Seller, in its discretion. 

6.4.     The Seller’s liability in connection with any Product delivered is limited to refund or replacement of the Product as specified above. All other remedies are excluded. 

6.5.     Refunds shall be credited, at the option of Seller or THE COMPANY on behalf of the Seller, to the Customer’s credit card account as supplied in the registration form. Promotion codes, discount codes or Coupons used in an Order for which a refund is made will not be reinstated or refunded by THE COMPANY or the Seller.  Neither the Seller nor THE COMPANY on behalf of the Seller, will be obligated to refund any amount deducted from the sum payable under the relevant Order through the use of promotion codes, discount codes or Coupons. 

6.6.     In case of dispute as to the Customer’s remedies under this clause 7, the decision of THE COMPANY on behalf of the Seller shall be final and binding. 

7.       Use of Coupons and Vouchers and Promotions with Orders 

7.1.      Net purchase amount (after deducting the value of any Coupons and other discounts) may be set for using Coupons. Certain Products or services may not allow the use of Coupons. Customers shall read the terms and conditions of individual Coupons before using them.

7.2.     Coupons cannot be redeemed for cash, and no change or refund will be given for any unused value on any Coupon. Each Coupon can only be used in one Transaction. 

7.3.     In order to use any Coupon, Customers can simply select the relevant Coupon under the “Coupons” section on the checkout page. 

7.4.     Coupons cannot be redeemed for orders made through fax or by way of telephone. 

7.5.     If a Customer cancels any Order settled using any Coupons, or applied for a Product return in connection with an Order that was settled using any Coupons, the Coupons used in such Orders will not be reinstated or refunded.  Please see clause 7.5. 

7.6.    Coupons may expire and/or otherwise become invalid.  The Seller is not obligated to re-issue, reinstate, extend the validity period of, or issue any refund on the value of any Coupons that have expired or become invalid.  Please refer to the terms and conditions of the relevant Coupon for details. 

7.7.    In case of dispute in connection with the use of any Coupons or application of any promotions on this E-Comm Service, the decision of THE COMPANY on behalf of the Seller shall be final and binding.

7.8.    Customers may collect Coupons from the Coupon Centre by clicking on Coupons shown on the screen as available for collection. Coupons collected by a Customer will be allocated to that Customer’s E-Comm Service account. 

7.9.    The number of each type of Coupon available for collection by Customers may be limited, and will be made available to Customers on a first-come-first-served basis. Coupons will be removed from the Coupon Centre once all the relevant Coupons available for collection have been collected by Customers.

8.      Packaging Handling Fee 

8.1.    Customers may require additional packing including bubble paper, carton box or foam board so as to enhance protection. The Seller reserves the right to charge additional fees while such fees may revise irregularly.

9.      Force Majeure

9.1.   If the performance by THE COMPANY or the Seller of its obligations under this E-Comm Service is prevented by reason of “force majeure” (including but not limited to fire, death, accident, acts of God, natural disasters, riots, civil commotion, blockades or embargoes, pandemic or epidemic or the widespread of disease of any nature, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its agencies or regulatory bodies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delays in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of THE COMPANY or the Seller (as applicable)), THE COMPANY and the Seller (as applicable) shall be excused from such performance to the extent it is prevented from performing its obligations by reason of force majeure.

10.      Variations of Terms and Conditions

10.1     THE COMPANY reserves the right to amend these Terms and Conditions in its absolute discretion and without prior notice to Customers. The Customer is reminded to review the Terms and Conditions prior to submitting any Order. Once an Order is placed, the Customer is deemed to have accepted the Terms and Conditions prevalent at the time.

11      Language 

11.1.    In the event of any discrepancy in any translation of this text, the English version shall prevail. 

12.      Third Party Rights 

12.1.   Notwithstanding the Contracts (Rights of Third Parties) Ordinance (Chapter 623) and/or any comparable law in any jurisdiction, these Terms and Conditions are personal to and are made solely for the benefit of THE COMPANY, the Seller and the relevant Customer, and shall not create or give any rights to, or purport to confer any benefits on, any third parties whatsoever.  The application of the Contracts (Rights of Third Parties) Ordinance and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any provision of these Terms and Conditions are expressly excluded and no provision of these Terms and Conditions are, or are intended to be, enforceable by any person not being THE COMPANY, the Seller or a Customer.  The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these Terms and Conditions, or any provision of these Terms and Conditions, are not subject to the consent of any third party. 

13.      Severability 

13.1.   If any of the provisions in these Terms and Conditions are held invalid, illegal or unenforceable by any court or tribunal of competent jurisdiction, it will be severed and the remaining terms will continue in full force and effect as if these Terms had been made without the invalid, illegal or unenforceable clause. Each clause and sub-clause in these Terms shall be treated as a separate and independent provision, and the unenforceability of any one clause shall in no way impair the enforceability of any of the other clauses.

14.      Applicable Law

14.1.   These Terms and Conditions shall be governed by the laws of Japan. The Customer, THE COMPANY and the Seller agree to submit to the jurisdiction of the Japan courts.